If you are encountering problems with IGB, some troubleshooting is in order. View the links below describing some common problems users encounter, and their solutions.
If nothing you find here helps, please let us know. We will do our best to help you solve the problem!
To do a good job of helping you, we will need to get as much information about the problem from you as possible.
See Reporting Bugs for more details on the kinds of information that will help us the most.
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Unable to launch the application
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Java Web Start starts, but fails to launch IGB
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IGB runs, but acts strangely.
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I can't see my data!
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Fixing invalid server address
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Unable to detect proxy setting
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Reporting Bugs
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Different data from the same species will not appears together